Our Service
I. Pre-sales Service
Connect with customer needs in fields such as elevator manufacturing and automotive industry, and pre-adapt product processes (including multi-process castings and precision parts) to meet specific requirements.
Establish an exclusive service file within 24 hours after customer orders, recording product models, application scenarios and contact persons to lay the foundation for subsequent services.
Provide professional consulting on multi-process castings and precision parts, helping customers select optimal product solutions based on their production lines.
II. In-sales Service
Offer product installation guidance, and provide 1-2 free on-site training sessions for bulk purchase customers (covering installation specifications, daily maintenance and preliminary fault diagnosis) to facilitate quick commissioning.
Assign dedicated technical personnel to track the installation progress of precision parts and multi-process castings, ensuring smooth integration with customers' production systems.
III. After-sales Service
◆ Response Guarantee:
Answer consultation needs within 12 hours;
Provide solutions for general faults within 48 hours;
Dispatch technical personnel to the site within 24-48 hours for emergency faults (affecting production lines) in domestic markets.
◆ Maintenance & Spare Parts:
Conduct on-site fault detection and maintenance for multi-process castings and precision parts;
Deliver core spare parts within 48 hours in domestic markets;
Offer the same quality guarantee for repaired parts (6 months for castings, 12 months for precision parts).
◆ Tracking & Optimization:
Conduct a follow-up visit within 7 days after maintenance to confirm product operation status;
Summarize after-sales data monthly and conduct customer satisfaction surveys quarterly to continuously optimize service processes for precision parts and multi-process castings.